0. INTRODUCTION
1. SCOPE
   1. Functional definition
   2. Field of application
   3. Principles
2. REFERENCES
3. TERMS AND DEFINITIONS
   1. Standard terms and definitions
4. MESSAGE DEFINITION
   1. Segment clarification
      1. Header section
      2. Detail section
      3. Summary section
   2. Segment index (alphabetical sequence by tag)
   3. Message structure
      1. Segment table

This specification provides the definition of the Product service message (PROSRV) to be used in Electronic Data Interchange (EDI) between trading partners involved in administration, commerce and transport.

A message providing the information and details to enable servicing and repair centres to report to manufacturers on repairs and other services carried out on products and appliances. The message provides details for claims under guaranty or contract to be reimbursed.

The information transmitted gives details of the claimant, manufacturer and seller. It may give details of the purchaser of the product. It can identify the product and specify the date it was purchased and delivered, can specify the problem and describe the labour, parts used and costs incurred in the repair of the product. The message may also be used by the manufacturer or his agent to respond to the claimant.

The Product service message may be used for both national and international applications. It is based on universal practice related to administration, commerce and transport, and is not dependent on the type of business or industry.

The PROSRV message can be used to report on multiple claims, or may be used in respect of a single claim.

The message will contain information relevant to whether the claim is covered by warranty or not.

The repair or service centre will indicate the details of any repairs undertaken.

The details of the repairs may include symptoms and defect identification codes, parts replaced or repaired, charges for labour, material, transport and other charges incurred during the repair or service of the product.

Each claim will refer to one product. There may be multiple faults with the product and multiple parts used in the repair of the product.

The details of the ultimate customer, the seller and the time and place of purchase may be given per product being repaired.

See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General Introduction, Section 1.

See UNTDID, Part 4, Chapter 2.3 UN/ECE UNSM - General Introduction, Section 2.

This section should be read in conjunction with the segment table which indicates mandatory, conditional and repeating requirements.

The following guidelines apply to the whole message and are intended to facilitate the understanding and implementation of the message:

All specified dates/times should be in the format 'ccyymmdd'/'hhmm' unless all parties involved in the transaction agree that there is a functional requirement for an alternative format. Periods should be specified as whole numbers representing the required period as indicated in the format qualifier (weeks, months, etc.)

Where a choice of code or text is given, the code element should be used wherever possible.

Conditional data that is not required in the message should not be included.

Care must be taken that the segment qualifier in dependent segments does not conflict with the segment qualifier of the trigger segment of a group.

Free text information within the message should be avoided as this inhibits automatic processing.

Information to be provided in the Header section:

0010 UNH, Message header

A service segment starting and uniquely identifying a message. The message type code for the Product service message is PROSRV.

Note: Product service messages conforming to this document must contain the following data in segment UNH, composite S009:

0020 BGM, Beginning of message

A segment by which the sender must uniquely identify the message by means of its type, number and, when necessary, its function.

0030 DTM, Date/time/period

A segment specifying general dates and, when relevant, times related to the whole message. The segment must be included at least once to identify the message date.

0040 CUX, Currencies

A segment identifying the currencies required e.g. the currency of the reimbursement amount. A rate of exchange may be given to convert a reference currency into a target currency.

0050 Segment Group 1: RFF-DTM

A group of segments giving references and where necessary, their dates, relating to the whole message e.g. contract number, import and/or export license number, reservation number.

0060 RFF, Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

0070 DTM, Date/time/period

A segment specifying the date and/or time related to the reference.

0080 Segment Group 2: NAD-FII-SG3-SG4

A group of segments identifying the parties and any associated information.

0090 NAD, Name and address

A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the message. Identification of the manufacturer and repair centre is mandatory for the message. It is recommended that where possible only the coded form of the party identification should be specified e.g. the manufacturer and repair centre are known to each other, thus only the coded identification is required.

0100 FII, Financial institution information

A segment identifying the financial institution (e.g. bank) and relevant account numbers for reimbursement purposes.

0110 Segment Group 3: RFF-DTM

A group of segments giving references only relevant to the specified party rather than the Product Service.

0120 RFF, Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

0130 DTM, Date/time/period

A segment specifying the date and/or time related to the reference.

0140 Segment Group 4: CTA-COM

A group of segments giving contact details of the specific person or department within the party identified.

0150 CTA, Contact information

A segment to identify a person or department, and their function, to whom communications should be directed.

0160 COM, Communication contact

A segment to identify a communications type and number for the contact specified.

Information to be provided in the Detail section:

0170 Segment group 5: DOC-DTM-STS-MOA-FTX-SG6 A group of segments providing details of the individual service claim or report.

0180 DOC, Document/message details

A segment to identify a claim document for reimbursement or report of service, issued by a service or repair centre.

0190 DTM, Date/time/period

A segment specifying date, time and/or period details relating to the claim.

0200 STS, Status

A segment identifying the status of the claim in a response, and the reason for that status.

0210 MOA, Monetary amount

A segment specifying amounts relating to the claim.

0220 FTX, Free text

A segment with free text information relating to the claim, in coded or clear form, used when additional information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

0230 Segment Group 6: LIN-PIA-IMD-QTY-DTM-ALI-GIR-SG7-SG8-SG11-

SG12-SG14 A group of segments providing identification and a description of the line items within the group. This segment group may be repeated to give sub-line details.

0240 LIN, Line item

A segment identifying the line item by the line number and additionally identifying the product being serviced or repaired.

0250 PIA, Additional product id

A segment providing either additional identification to the product specified in the line item segment (e.g. model number) or any substitute product identification.

0260 IMD, Item description

A segment to further describe the product being serviced or repaired. This segment should be used for products that cannot be fully identified by a product code or article number.

0270 QTY, Quantity

A segment identifying the product quantities e.g. the quantity of products repaired, serviced or replaced under a product recall.

0280 DTM, Date/time/period

A segment specifying date, time and/or period details relating to the line item only, e.g. date of failure of product.

0290 ALI, Additional information

A segment indicating special conditions related to the total claim e.g. Home Repair or Repair Centre Repair

0300 GIR, Related identification numbers

A segment providing sets of related identification numbers for a line item e.g. attached equipment, engine numbers, chassis number and transmission number for a vehicle.

0310 Segment Group 7: RFF-DTM

A group of segments giving references and where necessary, their dates, relating to the line item.

0320 RFF, Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

0330 DTM, Date/time/period

A segment specifying the date/time related to the reference.

0340 Segment Group 8: NAD-SG9-SG10

A group of segments identifying the parties with associated information relevant to the line item only.

0350 NAD, Name and address

A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the line item. It is recommended that where possible only the coded form of the party identification should be specified e.g. the seller, the retailer and repairer of the product may be known to each other, thus only the coded identification is required, but the Owner's address details may have to be clearly specified, preferably in structured format.

0360 Segment Group 9: RFF-DTM

A group of segments for giving references only relevant to the specified party rather than the whole line item.

0370 RFF, Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

0380 DTM, Date/time/period

A segment specifying the date and/or time related to the reference.

0390 Segment Group 10: CTA-COM

A group of segments giving contact details of the specific person or department within the party identified.

0400 CTA, Contact information

A segment to identify a person or department, and their function, to whom communications should be directed.

0410 COM, Communication contact

A segment to identify a communications type and number for the contact specified.

0420 Segment Group 11: CCI-CAV-FTX

A group of segments providing product characteristic details.

0430 CCI, Characteristic/class id

A segment to identify characteristics related to the problem, service or repair of the product e.g. defects, repair characteristics.

0440 CAV, Characteristic value

A segment to specify common product characteristic by value in either coded form or in free format.

0450 FTX, Free text

A segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

0460 Segment Group 12: ALC-QTY-MOA-RTE-SG13

A group of segments specifying allowances and charges for the Product Service identified in the line item.

0470 ALC, Allowance or charge

A segment identifying the charge or allowance and, where necessary, its calculation sequence.

0480 QTY, Quantity

A segment identifying the pertinent quantities to the allowances and charges, e.g. the quantity of labour hours

0490 MOA, Monetary amount

A segment identifying the monetary amount for the allowance or charge.

0500 RTE, Rate details

A segment specifying the rate per unit and the basis for calculation.

0510 Segment Group 13: TAX-MOA

A group of segments specifying tax related information for the allowance or charge.

0520 TAX, Duty/tax/fee details

A segment specifying the tax type, category and rate, or exemption, related to the allowance or charge.

0530 MOA, Monetary amount

A segment specifying the tax amount for the allowance or charge.

0540 Segment Group 14: HYN-PIA-IMD-QTY-ALI-PRI-SG15-SG16-SG18

A group of segments identifying hierarchical connections from the item given in the line item segment to lower levelled items. This segment group will provide details of the replaced or repaired parts.

0550 HYN, Hierarchy information

This segment identifies hierarchical connections from the product identified in the line item to lower level items. This segment which starts the group will be repeated for each part which was repaired or replaced.

0560 PIA, Additional product id

A segment providing additional identification of the part which was repaired or replaced.

0570 IMD, Item description

A segment to further describe the part being repaired or replaced. This segment should be used for parts that cannot be fully identified by a part code or article number.

0580 QTY, Quantity

A segment identifying the quantity of parts repaired or replaced for the product.

0590 ALI, Additional information

A segment indicating special conditions related to the part identified at this level.

0600 PRI, Price details

A segment to specify the price of the replaced part

0610 Segment Group 15: RFF-DTM

A group of segments giving references and where necessary, their dates, relating to the replaced or repaired part.

0620 RFF, Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

0630 DTM, Date/time/period

A segment specifying the date/time related to the reference.

0640 Segment Group 16: ALC-QTY-MOA-RTE-SG17

A group of segments specifying allowances and charges for the Product Service identified in the line item.

0650 ALC, Allowance or charge

A segment identifying the charge or allowance and, where necessary, its calculation sequence.

0660 QTY, Quantity

A segment identifying the pertinent quantities to the allowances and charges, e.g. the quantity of labour hours

0670 MOA, Monetary amount

A segment identifying the monetary amount for the allowance or charge.

0680 RTE, Rate details

A segment specifying the rate per unit and the basis for calculation.

0690 Segment Group 17: TAX-MOA

A group of segments specifying tax related information for the allowance or charge.

0700 TAX, Duty/tax/fee details

A segment specifying the tax type, category and rate, or exemption, related to the allowance or charge.

0710 MOA, Monetary amount

A segment specifying the tax amount for the allowance or charge.

0720 Segment Group 18: CCI-CAV-FTX

A group of segments providing product characteristic details.

0730 CCI, Characteristic/class id

A segment to identify characteristics of the problems and service or repair of the part e.g. defects, repair characteristics

0740 CAV, Characteristic value

A segment to specify common part characteristics by value in either coded form or in free format.

0750 FTX, Free text

A segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

Information to be provided in the Summary section:

0760 UNS, Section control

A service segment placed at the start of the summary section to avoid segment collision.

0770 CNT, Control total

A segment by which control totals may be provided by the sender for checking by the receiver.

0780 MOA, Monetary amount

A segment giving the total amounts for the message such as total claim/reimbursement amount, total amount of tax

0790 Segment Group 19: TAX-MOA

A group of segments specifying tax totals for the message.

0800 TAX, Duty/tax/fee details

A segment specifying the tax type and rate to be summarised.

0810 MOA, Monetary amount

A segment specifying the summary amount for the tax specified.

0820 UNT, Message trailer

A service segment ending a message, giving the total number of segments in the message (including the UNH & UNT) and the control reference number of the message.