I tried that, it was set to "Western European (Windows)" but when I switched 
  the view to Unicode, I still get the box in place of the em-dash. So, that 
  would mean that the output is not unicode, right?

or it could mean that teh unicode font that you are using doesn't have a
dash. hard to tell

> but when I tried to set the output to US-ASCII, 
encoding= not method=

David

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