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Yea, verily, and you never get the same job twice. It was a lot easier to sell markup to writers than to the technical community. We had to pay them to do it. ;-) The backgrounds of the customer make a lot of difference and tools don't always make that job easier. BUT... they are all humans and you can count on certain patterns there. Overworked frontal lobes are not reliable, but the old brain and the snake brain are. Monkey See. Monkey Do. len -----Original Message----- From: Doug Rudder [mailto:drudder@d...] Sounds familiar (filling the role of the DTD developer, hopefully not too smart-mouthed) :-) A major part of the job is to make the writer's/editor's job easier. Good tools and systems are a definite need. Tackling the mindset issue is another (sometimes more difficult) part of the equation. Education and communication play a huge role here. This is true for both the content specialists and technical developers.
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